Refund and Returns Policy for Revista Latina Virtual Store
Effective Date: January 2023.
At Revista Latina, we are dedicated to providing our customers with the highest quality products and ensuring their satisfaction. If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at admin@revistalatinanc.com.
1. General Overview
1.1. Scope: This Refund and Returns Policy applies to all products purchased from the Revista Latina Virtual Store.
1.2. Eligibility: To be eligible for a refund or return, the product must meet the conditions outlined in this policy.
2. Product Selection
2.1. Product Range: We offer a diverse range of products through our virtual store, including magazines, digital content, and merchandise related to Latin American culture and lifestyle.
3. Purchase Process
3.1. Browsing and Searching: Customers can explore our products by browsing categories or using the search function on our website.
3.2. Product Information: We provide detailed descriptions, specifications, and high-quality images for each product to assist customers in making informed purchase decisions.
3.3. Adding to Cart: Customers can add products to their shopping cart and review their selection before proceeding to checkout.
3.4. Account Registration: Customers have the option to create an account on our website or make a purchase as a guest.
3.5. Secure Payment: We accept various secure payment methods to ensure the privacy and security of customer financial information.
4. Prices and Discounts
4.1. Prices: Product prices are displayed in the local currency and include all applicable taxes.
4.2. Discounts and Promotions: We offer periodic discounts and promotions. Details of current offers and promotions will be clearly displayed on our website.
5. Delivery and Shipping
5.1. Shipping Methods: We offer various shipping options, and customers can select the most suitable shipping method for their needs during the checkout process.
5.2. Delivery Times: Estimated delivery times will be communicated during the checkout process. We will make our best effort to meet these times, but they may vary based on location and other factors.
6. Refunds and Returns
6.1. Return Policy: We accept returns within 5 (five) days of receiving the product, provided that the products are returned in their original, undamaged condition, and with all original packaging and tags intact.
6.2. Refund Process: Refunds will be processed within 30 (thirty) business days after receiving the returned products. The refund amount will include the product price and taxes, but it will not include the original shipping charges.
6.3. Exceptions: Some products, such as digital downloads, may not be eligible for returns or refunds unless they are found to be defective or not as described.
7. Customer Support
Our customer support team is available to assist customers with any questions, concerns, or assistance they may require regarding their purchases. Customers can reach us via email at admin@revistalatinanc.com.
8. Changes to the Policy
We reserve the right to make changes to this Refund and Returns Policy at any time. Changes will be communicated on our website and will be effective immediately upon publication.
Thank you for choosing the Revista Latina Virtual Store. We value your satisfaction and are here to provide you with the best possible shopping experience.